Effective Date: December 1, 2020
We at Koko Japan (“Koko Japan”, “us”, “we”) are committed to protecting the client (“User”, “customer”) privacy. The data concerning the User is collected to allow Koko Japan to provide its services, as well as for the following purposes: Analysis and feedback to improve the services, improvement of marketing to provide only relevant information to users, complementary services introduction.
Personal data that is processed when you communicate with Koko Japan
When you interact with us via email, telephone, or online (e.g., when you send us an email inquiry, provide us with feedback on our services, register and post in our forums, submit support requests, and comment on blog posts), we collect personal data, including your name, phone number and email address; and information about the Koko Japan services you have purchased. We also may create event logs that are useful in diagnosing product or platform performance-related issues, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review your conversations with us, and analyze any feedback provided to us through voluntary surveys concerning our customer service.
Purposes and Legal Grounds
We use this information to provide you with support, to respond to inquiries, and to monitor and improve the quality and types of services and support we provide. The legal ground for processing this information for these purposes is Koko Japan's legitimate interest in providing quality services and support, including product and service support, such as troubleshooting support, to our customers and Site users.
Personal data that is processed when you create an account through the Koko Japan Site and when you fill the sign up form to request further information:
When you conduct any of these activities, we request that you provide personal data, including your name, phone number, address, and email address.
Purposes and Legal Grounds
Account Information: Koko Japan processes your contact information for the purpose of sending you information about your Koko Japan Services or account. The name you provide is associated with your account profile. The legal ground for processing your contact information for these purposes is Koko Japan’s legitimate interest in providing you information about your Koko Japan services or account.
Requested Information: If you choose to sign up for our newsletter or any other communication from us, we will use your contact information for purposes of sending you the information you have requested. The legal ground for processing your contact information for this purpose is Koko Japan’s legitimate interest in providing you with the information you have requested.
Marketing Purposes: Koko Japan and, where permissible, our partner company, and certain third-party service providers may use your email address and other contact information for the purpose of sending you electronic marketing communications.
The legal ground for processing your email address and other contact information for this purpose is our legitimate interest and the legitimate interests of our partner company and our third-party service providers in sending electronic marketing communications to current and potential customers concerning products and services.
If you decide that you no longer wish to receive electronic marketing communications from Koko Japan, you will have the opportunity to opt out from receiving electronic marketing communications from Koko Japan at any time by clicking the preferences or unsubscribe link provided at the bottom of our marketing emails.
The electronic marketing communications you receive from Koko Japan may be based on information that you provide to us when you sign up for more information about our services. The legal ground for processing your personal data for this purpose is Koko Japan’s legitimate interest in providing its customers with information they have requested and with electronic marketing communications that are likely to be of interest to them.
Personal data that is processed when you provide feedback and other information in our forums: If you provide comments, suggestions, feedback, or other information in one of our forums, we will collect any personal information contained in any content you provide. Please keep in mind that whenever you voluntarily disclose personal data online in a forum accessible by others, that personal data can be collected and used by others. If you post personal data online that is accessible to the public, you may receive unsolicited messages from other parties in return. Please exercise caution whenever you post information online.
Purposes and Legal Grounds: Koko Japan processes your comments, suggestions, feedback, and other information for the purpose of providing our customers with the opportunity to share such content with other customers. The legal ground for processing this information for this purpose is Koko Japan’s legitimate interest in enabling our customers to provide comments, suggestions, feedback, and other information they desire to share with Koko Japan and other Koko Japan customers.
Personal data that is processed when you apply for a position/volunteer at Koko Japan: If you email us your resumé, cover letter, and LinkedIn profile to apply for an open position/volunteer at Koko Japan, we may collect a variety of personal data, including your name, mailing address, email address, phone number, work experience, education history, references, information about your applicable degrees, licenses, and certifications, whether you are legally eligible to work in the country to which you are applying, whether you have a valid driver’s license, and your salary expectations.
Purposes and Legal Grounds: Koko Japan processes this information for the purpose of permitting you to be considered for open positions/volunteer opportunities that Koko Japan is seeking to fill. The legal ground for processing this information for this purpose is Koko Japan’s legitimate interest in analyzing resume information in connection with identifying qualified candidates to fill open positions at Koko Japan.
Third-Party Recipients of Personal Data
Third-party electronic payment vendors: We use third-party electronic payment vendors to process payment card data of our customer’s and our customer’s contacts, as well as other personal data required to authenticate certain online payments when products and services are purchased using credit or debit cards. Additionally, when a Koko Japan customer applies to utilize the payment services of our electronic payment vendor, we will share a summary of such customer’s transaction history, as well as certain customer personal data (e.g., name, SSN number, driver’s license number) with our electronic payment vendor, who may use the information for purposes of account verification and, where permissible, to market its payment processor services to our customer.
Governmental entities and third parties: We may disclose personal data about you to governmental entities, such as regulatory agencies, law enforcement and judicial authorities, including to meet national security or law enforcement requirements, as well as other third parties under any of the following conditions: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, search warrant, legal process or other legal obligation; (c) to enforce any of our terms and conditions or policies; (d) as necessary in the case of emergencies or internal security matters; or (e) as necessary to pursue available legal remedies or defend legal claims.
Purposes and Legal Grounds: We use this usage data to facilitate communication between your device and our Website, store your preferences, authenticate users, detect and prevent fraud (e.g., fraudulent credit card use) and spam, enable certain functions of the Sites, administer and improve our Sites (e.g., troubleshoot geographically localized access problems), and analyze usage of and improve and enhance our Sites.
Cookie Consent: If you are in a country that requires obtaining your consent before processing your usage data, we process your usage data based on your consent. You may withdraw your consent at any time by contacting Koko Japan via email at firstname.lastname@example.org. Your withdrawal of consent will not apply to data that was processed prior to our receipt of your withdrawal of consent.
Your Control of Cookies: To access Koko Japan Platform as an administrator or a customer contact, you need to enable cookies (which most web browsers do by default). Web browsers allow some control of most cookies through browser settings. Some web browsers (including mobile web browsers) provide settings that allow you to reject cookies or that alert you when a cookie is placed on your computer, tablet, or mobile device. You may be able to reject mobile device identifiers by activating the appropriate setting on your mobile device.
Third-Party Cookies: When you visit our Sites, cookies may also be placed on your computer by third-party services that are integrated into the Site you are visiting. For example, third-party cookies are used by Google Analytics for tracking website traffic. We use information collected from such third-party services to help us better understand how users find and use our Sites, enhance our Sites and services, and better understand and improve users’ experience.
We implement appropriate technical and organizational measures designed to assist in maintaining the security and confidentiality of personal data; safeguarding against anticipated threats to the confidentiality, integrity and availability of personal data; and protecting your personal data against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. Such technical and organizational measures include all applicable security requirements in accordance with the Payment Card Industry Data Security Standard.
However, whenever personal data is processed, there is a risk that such data could be lost, misused, modified, hacked, breached, and/or otherwise accessed by an unauthorized third party. No system or online transmission of data is completely secure. In addition to the technical and organizational measures that Koko Japan has in place to protect your personal data, you should use appropriate security measures to protect your personal data. If you believe that your Koko Japan account or any information you provided to us is no longer secure, notify us immediately at email@example.com
User have the right to, at any time, to know whether their Personal Data has been stored and can consult to Koko Japan to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, of for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to firstname.lastname@example.org
Additionally, if you are a Koko Japan site administrator, you can review and update your personal data or initiate account cancellation by visiting the Account page and taking the desired actions.
We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. Such notice will be provided on the Koko Japan website.